Refund policy

Due to health and hygiene reasons, we do not accept returns. We invite you to contact us if you have any issues with the products you receive and we will endeavor to resolve the issue for you.

While we strive to ensure the quality and safety of our products, we kindly remind our customers that any mishandling or improper use of our products is not covered under our liability, this includes damage incurred during the shipping process. We encourage responsible usage and are here to assist with any questions or concerns.

Buying a hand made product means that you are buying a unique piece made by hand. This means that there will always be slight variances in designs, colour, patterns, styles and even imperfections.